Eastern Shore 9-1-1 Communications Overview

The Eastern Shore of Virginia 9-1-1 Communications Center serves the Counties of Accomack and Northampton, excluding the Town of Chincoteague (which has its own 9-1-1 Center). All 9-1-1 calls are received by the ESVA911 Communications Center. Police calls are transferred to local Sheriff's Offices or the Virginia State Police for handling and dispatching. Fire and emergency medical services calls are handled and dispatched directly to fire and EMS agencies by the staff of the Eastern Shore of Virginia 9-1-1 Communications Center.

In addition to receiving wireline 9-1-1 calls, the Eastern Shore 9-1-1 Center also serves as an answering point for cellular and other wireless 9-1-1 calls. The Center is capable of and committed to receiving Enhanced Wireless 9-1-1 Phase I and Phase II Calls. VoIP 9-1-1 calls are currently accepted on a designated 10-digit emergency phone number; however, all VoIP services are encouraged to seek delivery of 9-1-1 calls via our 9-1-1 tandems used for traditional 9-1-1 calls.

The Eastern Shore 9-1-1 Center uses Plant Equipment's VESTA ® 9-1-1 telephone equipment, supplemented by Plant's MagIC® call reporting tool. Our Computer Aided Dispatch system is provided by SunGARD/HTE (OSSI), and radio dispatching is supported by two Motorola MCC5500 communications consoles.

The Center also serves as an Emergency Operations Center (EOC) for any consolidated Emergency Services operations of the two counties and the Town of Chincoteague, as well as housing the Accomack County Emergency Operations Center.