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Communications Operations Supervisor              

FREDERICK COUNTY LOCAL GOVERNMENT Revision Date: Apr 23, 2019 SALARY RANGE $60,323.00 Annually

DESCRIPTION: The Operations Supervisor is responsible for assisting with planning and management of a combined Public Safety Communications Center and has mid-level administrative responsibilities under the direction of the Director of Communications. The Operations Supervisor shall provide immediate supervision and direct the activities of the shift supervisors.  Operations Supervisor shall have the ability to plan, organize and coordinate the work and activity of the public safety communications center, work under pressure, exercise good judgment and make sound decisions in daily emergency and non-emergency situations.  Work is performed under minimal supervision.

EXAMPLES OF DUTIES: The requirements for this position include, but are not limited to, those outlined below. All job qualifications and physical requirements are subject to possible modification to reasonably accommodate individuals with disabilities to enable them to perform the essential functions of the job.  This document does not create an employment contract, implied or otherwise.  It is the employer's discretion to add or change the duties or requirements of this position at any time. Participates in the selection, orientation, training and evaluations of personnel in the communication center while assuring that staffing levels are maintained; Assists with ongoing recruitment, interviewing and testing of applicants; Plans, coordinates and reviews the work plans for assigned projects and provides administrative direction to the dispatch staff; Manages, assigns, motivates and evaluates supervisory staff; Coordinates with other public safety agencies in developing and implementing policies and procedures for related communication functions and operations; Answers inquiries and complaints concerning activities of Emergency Communications; Conducts personnel investigations, investigates complaints, recommends and assesses disciplinary actions; Assumes responsibilities of Communication Director in the absence of the Director; Insures the operational readiness of the communications center through the maintenance and proper staffing and training levels needed to carry out the standard operating procedures of both law enforcement and fire and rescue functions; Reviews and creates policies; Performs related tasks as required.

TYPICAL QUALIFICATIONS: Knowledge Comprehensive knowledge of the use of public safety radio communications and FCC rules and regulations; Ability to understand and maintain database systems for 9-1-1 and CAD (computer aided dispatch); Ability to present ideas effectively, both orally and in writing; Possesses strong computer, communication, leadership and supervisory skills; Ability to effectively train and evaluate department staff; Ability to maintain a high level of confidentiality; Ability to establish and maintain effective professional working relationships with co-workers, Department Heads, Officials and the general public; Knowledge of the jurisdictional boundaries, landmarks, public buildings, waterways and other resources available to determine the locations of incidents in the County of Frederick and surrounding jurisdictions.

Education and Experience Education equal to an Associate or Bachelor's degree; Eight (8) years of experience required in the Public Safety Communication field with at least three (3) years in a managerial level at a combined center.

Must be Cardiopulmonary Resuscitation (CPR) trained and be Virginia Criminal Information Network/National Crime Information Center certified Class A;

Must possess a certification in Emergency Medical Dispatch (EMD) or able to obtain it within 6 months; Must possess a valid driver's license.

These are guidelines as other combinations of education, experience, skills and abilities may be considered.


Automatic Disqualifiers

Credit: Demonstrated history of financial irresponsibility. (Examples of areas of concern include unpaid collections or unsatisfactory judgments where no payment plan has been established).

Others: Past or current gang affiliation;

Dishonorable discharge from any military service;

Untruthfulness and/or the intentional withholding of information on any application, interview, or paperwork associated with the position.

Examples of intentional withholding of information would include deliberate inaccuracies or incomplete statements.


This is not intended to be an exhaustive listing of background disqualifiers.

Applicants who are successful in the initial testing will undergo a thorough background investigation, including polygraph examination. Areas of concern will be evaluated on a case-by-case basis within the context of the full investigation/review.

Examples of areas of concern may include, but are not limited to, the following:

• Reduction of charges as a result of a plea agreement or other form of sentencing disposition prior to a conviction in any of the aforementioned criminal history category;

• Crimes committed as a juvenile, including undetected crime; • Patterns of reckless and/or irresponsible driving;

• Illegal drug use or possession that does not fall within the parameters defined in the County's HR Policy, including the use or possession of prescription drugs without a proper prescription. Illegal drug is defined as set forth in the Federal Controlled Substance Act, 21 U.S.C. §800 et al. and by the Code of Virginia;

• Less than honorable military discharge, erratic work record, or unfavorable employment references;

• Pending litigation or prosecution for criminal offenses must be resolved prior to consideration for employment.

Some minor offenses are classified as Class 1 misdemeanors (e.g. littering) but would not result in automatic disqualification. Convictions of this nature would be evaluated on a case-by-case basis in the context of the full investigation/review.

SUPPLEMENTAL INFORMATION: Work may be performed during extensive periods of standing and sitting. Walking is a common physical function. Light lifting (approximately 20 lbs.) may be required. Ability to work irregular shifts may be periodically necessary.

 Apply by May 31 at





Harrisonburg-Rockingham Emergency Communications Center            

Position: Operations Team Manager

The Harrisonburg-Rockingham Emergency Communications Center (HRECC) is currently accepting applications and recruiting qualified candidates for Operations Team Manager.  Become a part of the HRECC team and be the vital link between the public needing assistance and the emergency service responder in the field.

Position Advertisement




Orange County

9-1-1 Communications Officer

Position Advertisement


New River Valley Emergency Communications Regional Authority

Communications Officer

Applications are being accepted for the position of Communications Officer with New River Valley 911 Authority.  Performs responsible technical work ensuring the prompt answer of incoming emergency and non-emergency requests for law enforcement, fire and emergency medical services and for the timely and efficient dispatch of the appropriate responders.  Monitors a variety of frequencies and serves as a vital communication link to the units deployed. Performs other duties as assigned.

Candidate should have a combination of education and experience that includes graduation from high school or possession of a GED and work experience involving public contact, preferably with an emergency response agency. Special Requirements: Completion of appropriate training and certifications prescribed by the Commonwealth of Virginia for this level of position.  Possession of a valid driver's license issued by the Commonwealth of Virginia or ability to possess within 30 days.

Qualified applicants will be contacted to participate in a skills assessment test; only applicants who are tested and meet the minimum score requirements will be contacted and interviewed.

Starting salary range is $28,560 - $31,416 with excellent benefits.  Open Until Filled.

To Apply, Visit:


Roanoke County Emergency Communications Center

Probationary Communications Officer


Closing Date:   Open Until Filled

To Apply, Visit:

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Public Safety Communications Specialist- City of Lynchburg
Job Description.pdf
E-911 Telecommunicator Trainee-City of Roanoke
Position: E-911 Telecommunicator Trainee
Organization: City of Roanoke
Job Description: Dispatches police, fire, and rescue and public works equipment and personnel usually in response to emergency situations and disseminates information to the general public and emergency services. Receives and disseminates information thru the use of computers linked to the Virginia Criminal Information Network. Employees are hired in a "trainee" capacity with promotion after one year. Fast paced environment where attention to detail and the ability to multitask are a must. High school diploma or general education degree (GED) preferably supplemented with some work experience with Police and/or Fire and Rescue; or equivalent combination of education and experience. Must become certified to operate the Virginia Criminal Information Network (VCIN) and the National Crime Information Center (NCIC). Must pass police security clearance. Must undergo psychological screening and health screening. Must pass criminal history screening. Bilingual, Spanish/English speakers encouraged to apply. THIS POSITION REQUIRES 12 HOUR ROTATING SHIFTS, WEEKENDS AND HOLIDAYS. Salary for position starts at ~$29,264 and increases to ~$32,339 after successful completion of the 1 year training/probationary period.

Application Instructions:
Apply online. The position will be listed under the E-911 Department as Telecommunicator Trainee. In the job description, please be sure to click the application attachments link for more information on the hiring process for the position.

Contact Information: 215 Church Ave SW, Rm 2007
Roanoke, VA 24011
Ph: (540) 853-2231
Fax: (540) 853-1218
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