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2020 Telecommunications Awards Program

Applications Now Available

Deadline Extended

Due by Thursday, April 15, 2021

Visit the Awards Program page.

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Emergency Medical Dispatch PSAP Update

In the 2020 General Assembly, House Bill 727 made January 21, 2022 the deadline for Telelcommunicator CPR (tCPR) implementation by 9-1-1 Centers/Public Safety Answering Points (PSAP). As a result, the Spring 2021 Rescue Squad Assistance Fund (RSAF) Grant will be the last opportunity to apply for financial assistance in making this transition before the deadline. The period of performance for the current RSAF Grant cycle is 12 months, beginning July 1, 2021, which only allows six months for implementation prior to the tCPR deadline.  As tCPR is a subset of Emergency Medical Dispatch (EMD) protocol, an agency that implements EMD would be compliant with both the 2021 tCPR and 2024 EMD requirements. Many agencies have utilized the RSAF Grant process to assist in funding EMD implementations at 9-1-1 centers through the Commonwealth.

For more information please contact:

Rich Troshak

Emergency Operations Division

Virginia Office of EMS


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Our website will be getting some updates shortly.  We apologize for the delay caused by other work assignments during the pandemic.  Stay safe!

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Hello Virginia APCO Members,            

As all of you are aware of the current state of the country surrounding the pandemic, it has been decided to cancel the fall conference for the well-being and safety of all of our members. This decision did not come without a lot of serious consideration and conversation. The executive board is already thinking how we can make next year even bigger and better for everyone!

Anyone who has already booked a hotel room will receive communication from the hotel regarding their reservation.

For those of you who were selected as award winners for 2019, you will be formally recognized at the Spring Conference in 2021. Each of your awards will be mailed to your respective agency for presentation. I ask that pictures be taken of the award presentations and forwarded to me for posting on the chapter social media page.

The board will be seeking nominations for open seats for the 2021 board. Be on the lookout for an email blast from our nominations chair person in the near future.

We look forward to seeing everyone next year!

Stay safe,

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Thanks to our telecommunicators,

the unsung heroes on the front line every day!

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COVID-19 Resources

Public Safety Communications Professionals:

The Virginia Office of Emergency Medical Services has created the following web resources for generalCOVID-19 and PSAP specific information (links listed below). Information on these sites will be updated regularly.  

On behalf of the Virginia Department of Health and the Office of EMS, I would like to thank all of our 9-1-1 professionals for the invaluable service they provide and their continued perseverance to help our country get through this challenging time.  Please contact me if I can assist in anyway. 

Link to the general COVID-19 information:   

Link to specific PSAP COVID-19 information:                            


Rich Troshak, ENP              

Emergency Operations Specialist, Division of Emergency Operations

Office of Emergency Medical Services, Virginia Department of Health

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Spring NENA/APCO Conference Cancelled

In light of the current COVID-19 pandemic and Governor Northam’s and the City of Virginia Beach’s recent bans of large gatherings, the Conference Committee has made the painful decision to cancel this year’s Spring NENA/APCO Conference.   As you can imagine we do not take this difficult decision lightly, but it was one we had to make for the safety of our community.

We will get through these trying times together, just as we always do as first responders for the sake of our communities.  The Virginia NENA and APCO Executive Boards and the Conference Committee want to put together the best possible conference for our members.  We appreciate everyone’s support and look forward to our continued partnerships throughout the Commonwealth.  Please remain vigilant and safe.

Warmest regards,

Jason Malloy, ENP, RPL

President, Virginia Chapter of NENA

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APCO Seeks Reclassification of Telecommunicators as "Protective" Occupations


Thank you to the many members who responded to our Call to Action and submitted formal comments urging the federal government to reclassify Public Safety Telecommunicators as "Protective" occupations.              

For more information visit the APCO Government Relations Page                  

Stay tuned for further updates on this important issue. 

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                  Visit Virginia Chapter of APCO via Social Media

The Virginia Chapter of APCO International (VA-APCO) has launched its social media campaign using Facebook and Twitter. The Chapter wants to use avenues to promote the message of 9-1-1 and aid in the recruitment of members to the Chapter to support its vision.

Follow VA-APCO on Facebook at and also follow our Twitter Feed at .


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